Product: EMA Dashboard
Role: UX Designer, Visuals, Interaction, Research
Duration: June 2023 - August 2023
Role: Vladimir Polyak - Senior UX Designer, Visuals, Interaction, Research
The vision for this project is to revamp and enhance the EMA dashboard to provide a more efficient and user-friendly experience for healthcare professionals. The current dashboard suffers from inefficiencies that create time inefficiency and disturbances with the provider's typical workflow.
The Goal
Our primary objectives are to optimize the layout, ensuring every inch of the dashboard serves a purpose. We aim to streamline actions by grouping them logically, with the most frequently used functions readily accessible. Through intelligent controls, we will prevent actions dependent on specific variables from being executed prematurely. Ultimately, these changes will lead to a more streamlined, error-resistant, and time-effective experience for all users, significantly enhancing the overall efficiency of healthcare providers in managing patient records.
Let's Begin
The inception of this project involved a comprehensive analysis of the current system. The home page report provided invaluable insights into user behavior, shedding light on areas that required immediate attention. Leveraging WalkMe analytics, we delved deep into the data on user clicks, gaining a granular understanding of navigation patterns and pain points. In tandem with quantitative data, qualitative inputs were garnered through surveys, gathering direct feedback from users. Internal conversations with medical professionals offered crucial perspectives, aligning the redesign with real-world clinical workflows. Additionally, the WalkMe app played a pivotal role in tracking user journeys and fine-tuning our approach. This initial phase laid a robust foundation for the project, ensuring that every subsequent step would be anchored in empirical data and user-centric design principles.
This graphic provides a visual representation of the current usage of the system queue with EMA users over a span of 30 days. Each clickable link is accompanied by a percentage, indicating the proportion of users who engaged with that specific element. Notably, the removal of the 'Unread IntraMail' message was based on a 1.3% reduction in user interactions. This suggests that users were previously navigating through the 'Mail' section to intuitively find their way around, highlighting the importance of streamlining navigation pathways. The data underscores the significance of user-centered design principles, guiding us in making informed decisions to enhance the overall user experience. By leveraging insights from this analysis, we aim to optimize the system further, ensuring that every interaction aligns seamlessly with user needs and preferences.
The WalkMe app report provides a detailed breakdown of user interactions with the EMA home page, offering invaluable insights into user behavior and navigation patterns. This data-driven analysis allows us to scrutinize individual clicks, gaining a granular understanding of how users engage with various elements on the page. By leveraging WalkMe analytics, we can identify specific areas of interest and potential pain points, enabling us to make informed design decisions. This report serves as a crucial tool in fine-tuning the user experience, ensuring that every interaction is intuitive, efficient, and aligned with user needs. With this data in hand, we are equipped to implement targeted improvements that will enhance the overall usability and effectiveness of the EMA home page.
Project Vision
Pain Points
Inefficient Real Estate Utilization
The existing layout of the EMA dashboard presented a significant challenge in effectively utilizing page space. Important information was often buried, reducing its accessibility and impacting user workflow. This inefficiency resulted in a less-than-optimal user experience, as critical content was not readily visible. By reimagining the layout, we aim to maximize the utilization of page real estate, ensuring that every inch serves a purpose and that vital information is immediately accessible.
Disjointed Actions and Cognitive Load
The layout presented a challenge as some actions were directly associated with the table, while others were located in separate areas, leading to cognitive overload. This disjointed arrangement increased the cognitive burden on users, impacting their efficiency. The new design addresses this by consolidating related actions into intuitive dropdown menus, ordered by frequency of use. This adjustment is set to significantly reduce cognitive load and enhance the overall usability of the dashboard
Key Content Below the Fold
A crucial pain point identified was the placement of vital content far below the initial viewable area, requiring users to scroll extensively. This hindered efficient navigation and impeded quick access to essential information. The redesign prioritizes content placement, bringing the most important elements into immediate view. This modification aims to streamline the user experience, enabling healthcare professionals to swiftly access critical data without unnecessary delays.
Error-Prone User Experience
The previous interface allowed for unintentional errors, potentially leading to incorrect data entry or incomplete tasks. To rectify this, we have implemented intelligent controls that prevent actions dependent on specific variables from being executed prematurely. For instance, finalizing a note now requires the appropriate selection beforehand, reducing the likelihood of mistakes and ensuring accuracy in the patient record. This modification aims to create a more error-resistant environment, instilling confidence in users as they interact with the system.
Transforming The EMA Homepage
The process of implementing these crucial changes into the new EMA homepage marks a significant leap forward in optimizing user experience and workflow efficiency. By strategically addressing identified pain points, we are poised to revolutionize the way healthcare professionals interact with the system.
The challenges of underutilized page space and the presence of extraneous, unused actions have been effectively addressed in the redesign of the EMA homepage. The previous layout suffered from inefficiencies in real estate allocation, potentially overwhelming users with information. Through meticulous redesign, every inch of the page now serves a purpose, ensuring critical content is readily visible and accessible. The homepage system queue along with the quick filters were revised and updated into a ribbon bar. Additionally, redundant actions have been streamlined, significantly reducing cognitive load for users.
The challenges of vital content being situated below the fold and separate from their action buttons have been effectively addressed in the redesign process. Recognizing that critical information should be immediately accessible, the layout was reconfigured to ensure that the most important content is now prominently displayed within the initial viewable area. This modification eliminates the need for excessive scrolling, enabling healthcare professionals to swiftly access essential data. Additionally, actions that pertain to the table have been thoughtfully consolidated, minimizing cognitive load and ensuring a more streamlined workflow. By grouping related functions and placing them in logical proximity, we have created an intuitive interface that allows users to perform tasks efficiently and with ease.
Alleviating an issue, the new design employs a strategic approach. Related actions have been thoughtfully grouped into intuitive dropdown menus, ordered by their frequency of use. This adjustment not only streamlines the user experience but also significantly reduces cognitive load. By providing a more cohesive and organized interface, the redesigned dashboard empowers healthcare providers to perform tasks with greater efficiency and focus, ultimately enhancing the overall usability and effectiveness of the system.
The final design embodies a paradigm shift in user experience, meticulously crafted to address key pain points and enhance workflow efficiency. Through strategic reallocation of page space, critical content now takes center stage, eradicating the need for excessive scrolling. Actions associated with the table have been seamlessly integrated into intuitive dropdown menus, reducing cognitive load and allowing for a more seamless workflow. The design is a testament to user-centric principles, ensuring that every element serves a purpose, and that interactions are intuitive and streamlined. The result is a revitalized interface that empowers healthcare professionals with a more efficient, focused, and user-friendly experience. This redesigned homepage stands as a testament to our commitment to optimizing the EMA system for the benefit of both users and patients alike.
The Update EMA Dashboard
Style Guide
Ribbon Bar
Filters
Text Field
The EMA homepage reflects a clean, intuitive design with a focus on user-centric functionality. The layout emphasizes efficient information retrieval, ensuring that vital content is prominently displayed without the need for extensive scrolling. Clear navigation pathways and strategically placed action buttons facilitate seamless interactions, enhancing workflow efficiency for healthcare professionals. The color scheme is thoughtfully chosen, balancing professionalism with a calming visual aesthetic.
Key Takeaways
Throughout this design journey, I've come to appreciate the profound impact that thoughtful design choices can have on our daily work in healthcare. It's a testament to the power of empathy in crafting user experiences that truly resonate. Understanding the intricacies of a healthcare professional's workflow has been an eye-opener, teaching me that every click and interaction carries weight. This experience has reinforced the value of simplicity and clarity, reminding me that in design, as in medicine, less can often be more. Ultimately, it's about empowering those on the frontline of patient care with tools that enhance rather than hinder, and that's a lesson I'll carry with me in all future endeavors